Get Help With

  • FAQs

    Our most common questions, answered.

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  • Delivery Times

    See how long tasks take and what impacts turnaround.

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  • Submit a Request

    Can’t find what you need? Send us a request.

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  • Billing & Payments

    Learn how charges work, tax info, and invoicing.

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  • Revisions & Refunds

    What happens if something isn’t right?

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Top Questions, Answered Fast

How long does it take to complete a task?

Most tasks are completed within 48–72 hours. Some complex requests may take longer. Delivery times are listed on each product.

Can I submit a custom request?

Absolutely. If you don’t see what you need in the catalog, just head to Submit a Request and we’ll scope it.

What if I’m not happy with the work?

Our Satisfaction Guarantee means we’ll revise the task or credit your account. We’re not done until you’re happy.

Do you offer subscriptions or ongoing support?

Yes. Our Flex Subscriptions give you a monthly plan with credits to use on any task in the catalog.

Your One-Stop Shopify Support Hub

Shoptimal is built for busy Shopify merchants who want expert help, fast. Our Help Center covers everything from delivery times to billing, revisions, refunds, and more, so you can spend less time wondering and more time growing. Whether you're a solo founder or scaling fast, this is your always-on support page.